As I’m preparing my family to fly on Thursday, I already stumble upon some problems with my airline. Maybe not real problems, more like informational problems and the access to it.
Since this is our first time flying with a baby while also being pregnant there are a lot of thinks to keep in mind such as:
What is the max amount kg luggage that Sera (our baby) can take with her?
What is allowed as hand luggage, and what is allowed as cabin luggage?
What kind of baby food do they have on the plane?
Is there an option for Sera to sleep comfortably?
How do we take our car-seat with us: does it need special kind of wrapping?
To answer my questions I first looked on the website of our airline. Most of the information was actually on there, but this information was contradicting with what it said on our tickets.
So in the end we still had to call with customer services. Getting again different answers, and also answers that were in fact not stated on their website.
The customer service person told us there’s a possibility for Sera to have a special seat on the plane, he even made a note in our reservation. Well now I sincerely doubt this is true. But the only way to find this out is Thursday night when we’re actually going to fly (so fingers crossed).
One way for the airline (Turkish Airlines) to be more interactive with their customers is maybe through a mobile app where you can select your personal situation such as: student, senior, family with children, etc. By selecting your personal situation you should get all the information you need and maybe the ability to directly chat or email someone from this app.
Airlines should not just use social media for promotional options, but also for real information and interaction on a more personal level, connecting to the personal situation.
Of course all of this preparing made me think about our coordination presentation on Friday. Hopefully I won’t forget to put my laptop in my suitcase, because this mommy is not in the mood for dealing with Turkish customer services for a year!!
-Kelly-
