During the past summer, I worked at one of the leading telecommunications companies in the Nordics in a development unit focusing on robotic process automation (RPA) and intelligent automation (IA). One of my team’s main focuses was using generative artificial intelligence in our business solutions. Creating more accurate chatbots based on company and customer data, implementing speech-to-text (S2T) solutions, and leveraging large language models (LLM) in order to enhance customer experience while simultaneously decreasing manual customer contacts were at the heart of our work.
In this post, however, I will not talk about our solutions, but highlight how, with the aid of ChatGPT, I trained myself for my position. My unit was tech-centered, in fact, I was the only person with a business background which at times proved challenging. My main responsibilities included developing our S2T model (NLP task) and creating data visualizations and analyses for different business units as well as the executive management. One main obstacle in the way of succeeding in my role was having to learn a new software, Qlik, without having appropriate training. A crucial part of further developing existing and creating new meaningful analyses was knowing how to write QlikScript which is a similar language to SQL. However, I was only familiar with SQL basics.
I can confidently say that I would not have survived the summer without OpenAI, particularly ChatGPT Enterprise which turned out to become my savior. “Not perfect but overwhelmingly impressive” (McKinsey, 2022) is how I would describe my experience with ChatGPT. While it had trouble understanding the intricacies of our ETL-based data warehousing, it was particularly helpful in theorizing where my codes went wrong and helped me think of new ways of implementing them. In the end, ChatGPT provided better training for me than our company’s Qlik trainer from whom I just got “I do not know” replies. While a worrying remark from the company end, I am truly thankful to ChatGPT for giving me the tools to succeed in my work.
Have you ever felt like ChatGPT saved your life like it did mine this summer?
Reference list:
Chui, M., Roberts, R., & Yee, L. (2022). Generative AI is here: How tools like ChatGPT could change your business. McKinsey. Available at: https://www.mckinsey.com/capabilities/quantumblack/our-insights/generative-ai-is-here-how-tools-like-chatgpt-could-change-your-business
