In a reality where technology is almost an intrinsic characteristic of our society it would seem like our communication channels are super efficient, right? Well… it is not fully wrong, yet it is still far from perfect efficiency, especially in the business world. Corporations and workforce are bigger than ever but somehow people feel more disconnected from work than before. The numbers are shocking as almost 80% of workers feel disengaged from work activities, thus creating a negative impact on workspaces.
Despite our different work experiences, we found common ground on a challenge that we all faced: not having internal company knowledge. Have you ever had questions that you did not know how to answer? “Who can I contact for IT support? Who do I contact for this matter?” Hours pass by as you reach out to different colleagues, before you obtain the information you need. These questions may seem like minor inconveniences, but across an entire organization, these inefficiencies compound into significant productivity and time losses.
What already feels like a burden is augmented even more once you reach this phase and a big catalyst for this is miscommunication. Big companies are successful but they can also be their biggest challenge if they ignore foundational problems. Luckily, we were born on the same timeline as our new digital friend and saviour of proper communication channels, the AI-Agent.
One significant takeaway from this project was the potential of a well-designed AI assistant to revolutionise knowledge management and internal communication within organisations. By integrating structured company data and deploying an intelligent, conversational interface, employees can access information up to 30% faster, significantly improving productivity and onboarding experiences. Moreover, aligning the AI implementation with clear SMART goals (Doran, 1981) ensures measurable impact and organisational value. It gives employees metrics to look for and creates a standard for further improvement.
When it comes to the creation of our business model, creating a user-centric design that meets regulatory compliance offers a sustainable advantage. It increases productivity and trust within the organisations, especially for those operating in highly regulated sectors such as financial services.
Let’s talk about impact!
The numbers are loud and clear. Our AI agent solution transforms operational inefficiency into measurable productivity. Firstly, it cuts the time agents spend searching for information by 30% which is a big chunk of time saved alone (Bula et al. 2025). Secondly, onboarding time is shortened by 25% as agents are no longer reliant on colleagues alone for asking their questions (Bula et al. 2025). Furthermore, to ensure frequent quality and compliance updates clever use is made of self-enforcing feedback loops as discussed by Jullien et al. (2021). These feedback loops ensure updates and continuous learning.
The AI agent provides a higher quality customer service desk. In a world where time is the most valuable resource, our AI agent will give it back to you.
References:
Bula, A., Torres, B., Hu, M., & Fennis, W. (2025). Innovating business models with Gen-AI [Unpublished academic report]. MSc Business Information Management, Erasmus University Rotterdam.
Chui, M., Manyika, J., Bughin, J., Dobbs, R., Roxburgh, C., Sarrazin, H., Sands, G., & Westergren, M. (2012, July). The social economy: Unlocking value and productivity through social technologies. McKinsey & Company. Retrieved from: https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy
Doran, G.T. (1981) There’s a SMART Way to Write Management’s Goals and Objectives. Journal of Management Review, 70, 35-36.
https://community.mis.temple.edu/mis0855002fall2015/files/2015/10/S.M.A.R.T-Way-Management-Review.pdf
Jullien, B., Pavan, A., & Rysman, M. (2021, July). Two-sided markets, pricing, and network effects (TSE Working Paper No. 21-1238). Toulouse School of Economics.
Jus, M. (2025, July 9). Why so many feel disconnected at work and how to reclaim meaning. Medium. https://medium.com/@monika.jus/why-so-many-feel-disconnected-at-work-and-how-to-reclaim-meaning-be2f09bcb539
