The Swedish payment app Klarna advertises itself with slogans such as “Pay later with Klarna” and “give more people access to amazing live experiences”. Klarna decreases the barriers of the access to “pay later” services, by focusing on the purchase itself and offering several ways to defer the payments.
Benefits of Klarna
The main benefits of the app for consumers are that it gives them more flexibility in their spending when they are on a tight budget and they get a full refund in case of return or cancellation. There are multiple reasons why Klarna is interesting for businesses. Firstly, Klarna ensures the upfront full payments. Businesses do not have to invest time and money in getting delayed payments for their products. Secondly, a higher value per order is realized. As consumers experience less resistance in the buying process in the moment, they are more likely to buy more. Klarna itself even incentivizes shopping more through its rewards club Vibe. Thirdly, Klarna ensures businesses do not lose any money in a transaction, by offering credit risk and fraud protection.
Disruption in the industry
Currently, Klarna is valued at $11 billion. According to Klarna’s CEO Sebastian Siemiatkowski, the company was able to grow rapidly in the past few years because the payments industry was full of opportunities due to several reasons. First, the industry deals with outdated technology. Second, incumbents have lost focus.
Klarna’s main competition is the incumbent Paypal. Unlike Christensen’s disruptive innovation model, the incumbent did respond instead of the usual unresponsiveness of incumbents. The fact that senior PayPal executives expressed their anxiety over Klarna, indicates market awareness from the incumbent. PayPal’s response was the introduction of PayPal Credit, which in essence tries to provide the same service Klarna is offering, but with more restrictions.
Warning
One of the key components of Klarna’s strategy is to change how people talk about spending their money. I personally believe the rise of companies like Klarna is alarming since it practically promotes having debts as nothing to worry about. It should be the other way around, where people are heavily discouraged from having debt. As Peter Tutton, the head of policy of the debt advice charity Stepchange states: “Selling credit is quicker and easier than it’s ever been, but quick decision-making when it comes to credit is not necessarily a good thing. Credit should never be marketed as a flippant thing or something easy and convenient”.
What do you personally think of Klarna? Should it be allowed to gain more influence, or should similar services be prohibited? Let me know in the comments below!
Sources:
https://www.ft.com/content/c52d466b-40c2-4114-bfed-20dc54c8d97c
https://www.klarna.com/us/what-is-klarna/
https://www.stepchange.org/how-we-help.aspx
https://www.forbes.com/sites/parmyolson/2018/09/07/how-klarna-ceo-sebastien-siemiakowski-went-from-flipping-burgers-to-building-a-25-billion-business/#384bca041549