How Google, Facebook, Amazon & Apple are manipulating our emotions

3

October

2018

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We are living in a digitalized world in which four gigantic platforms, Google, Facebook, Apple and Amazon, are dominating our daily lives. Speaking from my own experience: virtually not a single day goes by without using at least one of these platforms. But what kind of effect do these platforms, these massive companies have on our daily lives?

Scott Galloway, as a guest speaker in TED Salon, compared the ‘Digital Big 4′ to four organs that make us humans act irrational. One of these organs is our heart, which is compared to Facebook. Every individual needs to be loved and every individual also needs to love others. Another organ is our “consumptive gut”, which is compared to Amazon. Our instinct tells us that the penalty for too little, e.g. starvation, is much greater than the penalty for too much. This explains why we have way more stuff in our houses/student rooms than we actually need.

The Digital Big 4 are attacking the consumers’ irrational organs and these companies are performing very well. Currently, the combined market capitalization of the Digital Big 4 is equivalent to the GDP of India, meaning that only five countries in the world have a higher GDP!

Not only consumers, but also shareholders/traders are convinced of the strength of the Digital Big 4. An example given is the announcement  of Nike, at 30-06-2017, that it was going to sell its products through Amazon. The result was that the stock of Nike went up, but a lot of other footwear stocks, such as Foot Locker Inc., went down.

The platform giants are growing at a fast pace and are influencing and manipulating our daily lives more and more. But what is their mission? What is their end goal? Is it to connect us? Is it to create a higher level of humanity? Or, is it purely to create shareholder value? Or a bit deeper, is it to control us and manipulate us for scarier-sounding purposes?

 

 

Footnote: Due to word constraints, I do not go deeper into the (potential) dark side of the increasing power and influence of the Digital Big 4. But, if you are interested, please watch the video in the link below. Zeynep Tufekci provides some interesting insights in the potential effects of the development of the platforms giants.

Link: https://www.ted.com/talks/zeynep_tufekci_we_re_building_a_dystopia_just_to_make_people_click_on_ads/up-next

 

Reference:

Galloway, S. (2017). How Amazon, Apple, Facebook and Google manipulate our emotions. TED Salon: Brightline Initiative. Video available at: https://www.ted.com/talks/scott_galloway_how_amazon_apple_facebook_and_google_manipulate_our_emotions/up-next?language=en

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Is the distributor business a dead end?

10

September

2018

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Domestic Appliance Distributors, also known as D.A.D., is UK’s largest domestic appliance distributor who sells thousands of washing machines and tumble dryers each year.¹ Due to changes in the past few years, the company and its customers are facing threats from the rising number of internet dealers who are slowly taking over the market. D.A.D. is losing out on sales to its customers who mostly sell their products face-to-face in retail stores. The end-consumer seems to buy more and more products online, against much lower prices than the prices offered by the traditional retailer. D.A.D. and other distributors in the domestic appliance branch need to come up with a new business model to adjust to the major changes in the market and to survive the coming few years of doing business.

“The wholesale distribution industry is experiencing rapid change, where new business fundamentals are key to capitalizing on evolving challenges and opportunities.”² Some of the larger distributors are trying to buy themselves some time with cost-reduction methods, bringing the selling price down to an absolute minimum. Unfortunately the overhead costs per sold item of customers of distributors like D.A.D. are on average much higher than the overhead costs per sold item of internet dealers. Internet dealers do not have to deal with the costs of operating a store or paying a mark up to middle men such as D.A.D. The larger internet dealers, such as Currys, get most of their products directly from the factory and can sell these products at a very attractive price.³ This means that the distributors are losing customers at increasing speed and something has to be done – preferably yesterday!

Some might say that there is no future business in being a distributor and that distributors will eventually bleed out because they are being defeated by online competitors and it is already too late to adjust. Others might say that a distributor like D.A.D. needs to turnaround as quick as possible by adjusting its business model and starting its transition towards becoming an online dealer that can offer ultra-low prices and at the same time knows its customers and how to please them. What do you think?

 

References:

¹http://www.dad-online.co.uk/

²https://www2.deloitte.com/us/en/pages/consumer-business/articles/wholesale-distribution-trends-disruption.html

³https://www.currys.co.uk/

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