Erasmus University Disrupted.

9

October

2019

5/5 (1)

It’s quite interesting how we are talking about new technologies. AI, Blockchain as well as opportunities for new business models and how they can potentially disrupt the world we are living in. But what is happening (or not happening) in front of our eyes?

Maybe one of the most ‘old school’ business models is the business model of a university, and also Erasmus University is still using it as of today. Students come in, they absorb knowledge and in the end they graduate (hopefully). Basically faculties are producers and student the consumers. Pretty easy right. The thing is, tuition fees won’t stop rising and student preferences on how to learn have developed in multiple directions over the years. And of course, for some the best way to learn is via the ‘old school’ way, but given the time we are living in we can say that universities (in general) are not the early-adopters of new technologies. But what if they would?

For example, providing virtual university programs can save up to 50% of the costs in tuition fees, which results in spending significantly less on studying. The University of Pennsylvania already started with offering full-online bachelor’s and master’s programs (Pranam, 2019). And a company like AT&T even invested 2 million dollars for their “desire to democratise education by expanding beyond physical class sizes”. Universities start to see the potential of offering ‘knowledge’ in a digital way, but they better see the potential since “25% of the universities are expected to fail in the next 20 years due to heavy losses incurred by pricy facilities and declining student registration”. Although this was expected to happen in America, this could also cause serious threats for universities in other countries.

This is where AI comes in. As Pranam describes: “For students that don’t thrive in the regular classroom setting, AI-enabled learning management systems (LMS) can deploy surveys to categorize individuals into distinct learning buckets (e.g. visual, auditory, text), which can provide effective and targeted content that fits with each preferred learning style. Beyond just identification of preferences, the platforms can also break down long-form lectures and reading assignments into smaller, atomic components that are easily digestible.” these influences can help students in studying way more efficient and effective. And also for foreign students that face a serious language barrier, AI can help with the means of deep-learning systems that are able to translate any language into a student’s native language in real-time (Brynjolfsson and Mcafee, 2017). AI can help a lot in education, and it time to see change, also within the world universities.

What do you think about innovations within universities and what (disruptive) path they should take in the future? What should Erasmus do?

 

References: 

Scott, R. (2019). The Business Model of Higher Education. [online] Higheredjobs.com. Available at: https://www.higheredjobs.com/blog/postDisplay.cfm?post=1607&blog=22 [Accessed 7 Oct. 2019].

Pranam, A. (2019). Transforming Online Learning With Artificial Intelligence. [online] Forbes.com. Available at: https://www.forbes.com/sites/aswinpranam/2019/10/04/transforming-online-learning-with-artificial-intelligence/?ss=ai#264c70a8432e [Accessed 8 Oct. 2019].

Brynjolfsson, E., and Mcafee, A. 2017. The business of artificial intelligence: what it can and cannot do for your organization. Harvard Business Review.

Please rate this

Could Google, Apple, Facebook or Amazon make you knock on a stranger’s door?

3

October

2019

No ratings yet.

Big surprise… Yes! They can. They already made millions of people doing this. But what is really happening here?

When I was watching a video of Roger McNamee (former mentor of Mark Zuckerberg) and Edward Roussel (Dow Jones Chief Innovation Officer) at the Digital Marketing Exposition and Conference they pointed out that Pokemon Go was basically the first indirect test of Google trying to manipulate and steer human behavior in an utterly new way. People that were/are using the Pokemon Go app were indeed knocking on doors of strangers, since they really badly wanted that very special Pokemon that was located in the garden of their neighbors. Next to that, the makers of this app could even make you go into a school or a Starbucks etc. You see the point.

Every hour, big companies receive tonnes of data about us and our behavior. But still I hear people say: “I don’t care what companies do with my data”, and that made me think. It is of course really convenient to have apps in your life that support you in the best way possible, like Google maps that knows exactly where your home and work address is and therefore this app can help you to quickly navigate to those places. Or even one step further, Google tracks your location and sees exactly where you are at any time, but for you as a user it’s also great to see where you have been.. This information is not new, but it keeps me thinking of how much data big established companies actually receive, for example, Walmart collects more than 2.5 petabytes of data every hour from its customer transactions (McAfee et al, 2012), and probably that has more than doubled as of today.

But what actually got my attention was the fact that big established firms can go one step further: they can make you move in a physical way! This could really be a very effective means for digital marketing right? So by gamifying processes (like the Pokemon Go app) you can actually manipulate human behavior. But if that’s possible, what will happen in the long run?

There are roughly four companies in the world that control most of our data, but just imagine what they can do with all of that information. For example, the Oxfort Internet Institute (2019) found out that manipulation on social media has got worse – “rising numbers of governments and political parties making cynical use of social media algorithms, automation and big data to manipulate public opinion at scale.” Striking facts, and we also haven’t forgotten the Cambridge Analytica scandal in recent history. Hub firms are big enough, they don’t need others (Iansiti & Lakhani, 2017), they can make you do a lot in the future… like moving you to a special location with an exclusive ceremony to get your iPhone one day earlier than the official release date as part of you being loyal to brand. Just a random idea, but there are endless possibilities.

I think we should be way more careful in how we share our data across platforms, since it can be of real monetary value for such companies, confirmed by the fact that companies pay a lot for valuable data. And as Roger McNamee (video) pointed out, “we shouldn’t view data as an asset and we shouldn’t be able to buy and sell your own data,  it is part of your bodily organ.”

What do you think about these risks of big firms going steps further in terms of what they do with your data and what should we do to get our customer power back?

If you have some spare time, here is the video:

References: 

McAfee, A., Brynjolfsson, E., Davenport, T. H., Patil, D. J., & Barton, D. (2012). Big data: the management revolution. Harvard business review90(10), 60-68.

Iansiti, M., & Lakhani, K. R. 2018. Managing our hub economy. Harvard Business Review, 96(1), 17-17.

TechCrunch. (2019). Voter manipulation on social media now a global problem, report finds – TechCrunch. [online] Available at: https://techcrunch.com/2019/09/26/voter-manipulation-on-social-media-now-a-global-problem-report-finds/ [Accessed 22 Sep. 2019].

YouTube. (2019). Big tech under observation – after years of watching us, is now being watched | 2019. [online] Available at: https://www.youtube.com/watch?v=6aM55qkIt14 [Accessed 14 Sep. 2019].

Please rate this