Loneliness is a feeling all of us experience every now and then. Unfortunately, for a lot of people in our society, it’s a feeling that they experience often. Particularly among our elderly population, loneliness has become more and more prevalent. For many of these people, contacts are limited, and the lack of social interaction can have quite an impact on their lives. Whether it is just someone to talk to about the news, or to share gossips with, many of these people just need someone who listens. But with an aging population, and younger people’s lives becoming increasingly busier, could perhaps generative AI play a role in addressing these issues?
I recently came across an article that showed a new product that utilizes AI to help combat loneliness in elderly homes. The device consists of a ‘head’ with a speaker and camera in the form of a face, and a tablet as its body. The device first and foremost allows elderly people to come in contact with their friends and relatives in a more ‘human’ way than a video connection with a regular tablet or laptop would provide. But more importantly, the device also provides the possibility to be a conversation partner to people when their relatives are not available. By making use of generative AI technology, the device can react to questions and comments of the user in real-time. This functionality can be vital in addressing loneliness in the aging population, which is vital in reducing health risks for older people, recent research has shown (National Institute on Aging, 2019).
As AI technology continues to develop, it is likely that the distinction between human and AI-powered conversations will be increasingly harder to make. This raises the ethical question; can and should AI replace human social interaction? Personally, I think replacement should be out of the question, but I think it can be a useful tool in addressing the problem of loneliness in our society.
And you? Could you ever see yourself using an AI as a discussion partner?
References
Social isolation, loneliness in older people pose health risks. (2019, 23 april). National Institute on Aging. https://www.nia.nih.gov/news/social-isolation-loneliness-older-people-pose-health-risks