Does digital marketing really work? A viewpoint from a former Google employee

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October

2020

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As the revenue of the big tech companies such as Google and Facebook mostly come from advertising, you can tell this is an enormous market, and a lot of companies are willing to invest huge amount of money in their marketing on digital platforms. However, I always wonder if their investment really worth it. As I perceive my behavior when it comes to using the internet, I don’t find myself really pay any attention on the ads, no matter it appears anywhere, even if it pops up itself and force me to watch, I would rather do some other stuff at the same time. Although I know not everyone’s behavior is just like me, but still, there must be some of them out there.  From what Tim Hwang, a former Google employee, said, he expected the Ad tech could be the next internet bubble.

 

First, he stated that a lot of researches supported the idea that companies’ return on investment in digital marketing are often negative as the accuracy of the targeting is extremely poor. Next, even if the targeting works, which means that the ads are served to the companies’ intended audience, a lot of them are never be seen, because they are placed in the corner or bottom of a page, which the audience wouldn’t have noticed. Despite the ad is powered by technology, it still doesn’t work like human expected at first. Moreover, there are even the rise of the ad blocking system, which help the audience ban the ads. Therefore, the gap between the expected and the actual value of digital ads in pretty big, and one of the problems is that the companies who invest on these digital ads don’t even know how to measure the performance of digital marketing accurately based on the statements from Tim Hwang. Scientists, psychologists, marketers, together with the power of modern internet technologies should try to figure out these questions in the field of digital marketing and provide better solutions to the companies.

 

Sources:

Ad Tech Could Be the Next Internet Bubble

https://www.wired.com/story/ad-tech-could-be-the-next-internet-bubble/

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image: the cover page of Tim Hwang’s book

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From HBO series Westworld to the reality of AI robots

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October

2020

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The American TV series “Westworld” has come to its third season in 2020. Ever since the it released in 2016, I have been wondering the following questions: when can human create Westworld AI robot in the real world? How far is it from now?

Artificial intelligence has been a hot topic for a couple of years, and the AI technology did impact humans’ everyday lives in different aspects. From AlphaGo, robot-assisted surgeries to self-driving cars, AI technology kept amazed us, however, it is still a question when can artificial intelligence works exactly like human brains. David Eagleman, a world-renowned neuroscientist, who served as a scientific consultant on the series stated: “Essentially what AI is good at right now, is just categorization like this is a cat picture versus this is a dog picture and stuff like that. Although it’s superhuman in categorization, it can’t do things like navigate a complex room and pick up objects easily and do social manipulation with language. There’s still a massive gap between how human brains work and even what our best AI can do at the moment.” (Nasa S., 2020)

Can the robots feel?
The improvement of AI technology is driven by data, and currently AI is good at processing as the left side of human brains, assisting human on large and complicated tasks which is ineffective to be done by humans themselves. The challenge now is to train AI to be like the right side of the brain, teaching AI to develop empathy. Indeed, there are AI technologies now that are developed to read humans’ voice and facial expressions and are used in industries. However, because of the subjective nature of emotions, emotional AI is especially prone to bias. (Purdy M., Zealley J., Maseli O. ,2019) At this stage, it is still hard to expect that robots can react like human as emotional intelligence AI are still in the development.

First AI Humanoid Robot-Sophia
The most famous social humanoid robot should be Sophia who appeared in 2016 and is now a Saudi Arabian citizen. She was designed to be a suitable companion for the elderly at nursing homes or to help crowds at large events (Nasa S. 2020). We have seen Sophia appeared in a lot of talk shows and exhibitions, showing her capabilities to us. Although we did amaze by Sophia’s interactions with audience, it is obvious that she is far from Dolores in Westworld. There are still a lot need to be worked on in developing sentient robots just like what Westworld did.

Sources:
Nasa S. (May 8th, 2020). How Westworld could be Predicting the Future of AI and Robotics?
https://www.appypie.com/westworld-ai-robotics-future

Purdy M., Zealley J., Maseli O. (Nov. 18th, 2019) The Risks of Using AI to Interpret Human Emotions
https://hbr.org/2019/11/the-risks-of-using-ai-to-interpret-human-emotions

Sophia (Robot), 2020
https://en.wikipedia.org/wiki/Sophia_(robot)

Picture taken from photographer Carlos Serrao HBO

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