One week ago, Amazon put quite an effort hosting its annual hardware event, presenting plenty of options to take Alexa with you when you leave the house – the only place it has seen so far.
But is Alexa in fact ready to leave home?
And is Alexa actually able to convince people that it’s the voice interface for everywhere, and not just for home?
Amazon has tried to get this done through various channels and product innovations before. Alexa has appeared now and then in Bluetooth speakers and headphones, and in some cars in a failed effort to partner with GM. However, none of these attempts have helped Amazon gaining market share when it comes to using its voice assistant on the go. Amazon has a good value proposition for customer’s homes, as echo speakers are great for music, timers and smart home features. However, the company lacks a key factor that plays an important role for consumers, namely being the default assistant on the phone. In its ambition to become more ubiquous in consumer’s minds when thinking outside of the home, Alexa needs to become more prevalent and put simple: get a space on consumers smartphones.
It seems the most efficient way to ensure you are up to date on consumers lives is to be on their smartphone. Alexa is via Amazon’s app partially there but that’s far away from Google Assistant or Apple’s Siri. Siri isn’t consumers first choice when it comes to voice assistants, but because Apple will not allow for it, it is the only viable option on iOS for now. Putting it plainly, Alexa might be just another justification for being a fashion appearance unless it somehow reaches platform integration with Android or iOS.
Among the products Amazon presented last week during its Seattle event, Echo frames, Echo loop and Echo buds all resemble ways to take Alexa wherever you go.
But is this really the way to go? Or are we just seeing another attempt in trying to push Alexa on the street without seeing the bigger picture? Come on Amazon, we have seen Google glasses fail in 2011 already.
In my opinion the most severe questions is whether Amazon will either make Alexa a vital part of consumer’s life so that they demand it to take a bigger part in their day-to-day activities, or Amazon can develop the voice assistant’s feature quick enough to make it as useful on the go as it is at home. In either way, platform integration and the development of an ecosystem to support Alexa seem to be the key success factors here. For now, its market share is dropping by more than 10% since last year – what’s next, Amazon?
References:
Lardinois, F. (2019). Amazon wants to put microphones into your rings and glasses – TechCrunch. [online] TechCrunch. Available at: https://techcrunch.com/2019/09/25/amazon-wants-to-put-microphones-into-your-rings-and-glasses/ [Accessed 6 Oct. 2019].
Etherington, D. (2019). Is Amazon’s Alexa ready to leave home and become a wearable voice assistant? – TechCrunch. [online] TechCrunch. Available at: https://techcrunch.com/2019/09/25/is-amazons-alexa-ready-to-leave-home-and-become-a-wearable-voice-assistant/ [Accessed 6 Oct. 2019].
Bohn, D. (2019). Alexa’s real competition is still your phone screen. [online] The Verge. Available at: https://www.theverge.com/2019/9/28/20887378/amazon-alexa-competition-siri-google-assistant-echo-buds [Accessed 6 Oct. 2019].
Routley, N. (2019). The Fight for Smart Speaker Market Share. [online] Visual Capitalist. Available at: https://www.visualcapitalist.com/smart-speaker-market-share-fight/ [Accessed 6 Oct. 2019].