First the Taxi industry, then the limousine industry, and now the Ferry and Tourist attraction industry? Uber is doing it right!
In Croatia UberBOAT has not only become a seasonal mean of transportation but a regular as well as reliable service. The UberBOAT business model reflects that of the Uber taxi industry, whereby a driver is always paired with a car; so the customers do not need to have knowledge on how to drive a boat.
UberBOAT offers two different services, the first one transfers customers from one island to the other and is very similar to their taxi industry model, just now it competes with ferries as a mean of transportation. The other service it provides is the trip option. This option is Ubers first step into the tourist attraction industry. These boat trips allow you to go wherever you want and to book the boat for the time you requested. During this time, you can explore nearby islands, or explore hidden beaches and caves (the boat driver can even give you some local tips on the best hidden places; making your vacation more memorable than ever)!
As Croatias tourism industry accounts for 19% of the country’s GDP, Ubers entrance will likely cause a disruption in the tourism industry while simultaneously increasing Uber’s industry reach.
Uber’s strategic step to enter the tourism industry in this market will likely pay off in the future, nevertheless the company’s constant entrance in other industries will continue to increase its platform power. While in the future likely being market leader in various industries; the risk of power abuse emerges. Should there be more regulations to stop/limit these platform companies and their constant increase in industry presence?