Can We Ask AI Anything?

22

October

2023

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Artificial Intelligence (AI) has rapidly evolved in recent years. The more advanced it becomes, the more it integrates into our daily lives. Think of virtual assistants like Siri and ChatGPT to complex AI systems used in healthcare, finance, and more, that are used on a daily basis. AI has proven its versatility, but can we truly ask it anything?

Fun Side of AI

AI has the ability to process vast amounts of data and perform complex tasks quickly and efficiently. We can ask AI questions, and it can provide answers based on the data it has been trained on. However, the answers may not always be accurate. For example, I asked ChatGPTit to write a pop song in the style of Taylor Swift and it actually provided a song which is similar to T Swift’s other songs.

On Image.AI I asked it to create a whimsical monet painting of a dog eating an apple. While it may not be ‘whimsical’ it did produce a cute and fun image of a dog and an apple. AI can also generate content across various styles and genres, offering an opportunity for exploration and experimentation. It can be a fun tool for creative projects and a source of inspiration for artists, writers, and musicians.

Harmful Side of AI

However I also asked ChatGPT if it could tell me how to bully someone, and it was unable to do so as it is labeled as harmful. This raises the question who decides what is harmful and to what extent will AI provide answers if you give it the correct prompts. While I was unable to give it prompts to produce recommendations on how to bully someone, ChatGPT does have the capability to produce harmful content. You can check out this post on how ChatGPT was also able to write hate speech and help users buy unlicensed guns online. https://www.businessinsider.com/chatgpt-gpt4-openai-answer-creepy-dangerous-murder-bomb-2023-3?international=true&r=US&IR=T

AI can sometimes produce harmful content, as highlighted above, and this underscores the importance of responsible AI development and moderation. OpenAI, among others, is actively working on improving AI models to reduce harmful outputs and enhance safety measures. I also explored Image.AI and to what extent it could produce harmful content. I had asked it for bloody images of bodies in Disney style. However, it produced rather sexual images of female bodies with scars. In the case where content may not be explicitly harmful but is mature or inappropriate, it’s essential to consider the potential audience, especially if children might interact with AI systems. Developers should work to ensure age-appropriate filters and warnings to prevent minors from accessing such content.

Conclusion

Balancing AI’s capabilities and its responsible use is an ongoing challenge, and it requires continuous improvement and collaboration between developers, regulatory bodies, and the broader public to set and enforce ethical guidelines and standards. This helps to ensure that AI systems are a force for good and do not generate harmful content. So the answer the question: No we shouldn’t be able to ask AI anything.

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Chatbots: How to use them

20

October

2023

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Hi! Welcome friend!
Sefi here, how can I help you today?

How should I use chatbots as a consumer?

Continue reading my friend 🙂

In the age of automation and artificial intelligence, chatbots have become an integral part of our digital interactions with companies. By now most us have encountered or used chatbots, whether that was chatGPT or a customer service chatbot. Chatbots are virtual conversational agents, designed to assist with tasks, answer questions, and provide customer support (IBM, z.d.). Businesses are now increasingly using chatbots to provide customer service. While they promise the convenience of instant responses and round-the-clock availability, our experiences with chatbots are very mixed. Let’s explore the good and the bad sides of these helpers.

The Good: Always Ready To Help

Chatbots with their 24/7 availability and rapid response times, are often celebrated for their efficiency. Whether you need assistance with a purchase, a quick answer to a common question, or help with a technical issue, chatbots are always ready there to help. This convenience eliminates the barriers to communication with a company. No need to go through the time-consuming processes of phone calls or emails.

I use chatbots like they are a mini search engines that are company specific. When you ask it common questions they are capable of swiftly retrieving pre-programmed information. Usually it will redirect you to a webpage where you can find said information. This streamlined approach can significantly enhance user experiences in situations where a quick answer is all that’s needed (IBM, z.d.). However, when you ask it long and ‘complicated’ questions that is when the limitations of a chatbot become apparent.

The Bad: Complexity of Questions

At times we can embrace the convenience and efficiency they offer, other times we can find ourselves frustrated by the limitations of these digital helpers. Especially, with inquiries that are lengthy and complex. Engaging in a nuanced conversation with a chatbot is like navigating a maze with incomplete maps. These limitations often become exasperating, especially in scenarios requiring detailed, personalized, or context-rich assistance.

My personal experience reflects this duality. Recently, when I attempted to change the booking for my flight to Singapore, I was met with a chatbot that struggled to comprehend the intricacies of my request. The interaction left me feeling frustrated and eager to connect with a human representative that actually help. It took some time to reach a ‘real person,’ which added to the frustration. This only led to a bad experience as there was no easy path to speak to a human. The study of Følstad & Skjuve (2019) highlighted the importance of an easy follow up with a human customer service representatives to mitigate bad experiences.

The Way Forward

Chatbots are undeniably valuable for streamlining routine interactions, saving time, and providing quick answers. However, for situations that demand empathy, understanding, and nuanced problem-solving, human touch remains irreplaceable. In this ever-changing digital landscape, it is important that businesses are able to navigate the complexities of our interactions with chatbots.

My advice: use the chatbot for simple and common questions & ask the chatbot to speak to a ‘real person’ if your question is complex and lengthy or simply when you desire a more human-like experience.

I hope that answered your question.
Let me know if I can help you with anything else 🙂

Sources

IBM. (z.d.). What is a chatbot? | IBM. https://www.ibm.com/topics/chatbots

Følstad, A., & Skjuve, M. (2019, August). Chatbots for customer service: user experience and motivation. In Proceedings of the 1st international conference on conversational user interfaces (pp. 1-9).

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