Today I read an article about Air France. A traveller, flying with Air France, posted a letter on twitter.
It’s a letter with complaints about a flight that Air France should have operated from New York’s JFK international airport. But the flight got delayed, canceled and passengers were stranded on the airport, waiting for a next flight.
The way they were treated was ashamed, Jay Shah, the writer, said.
The letter went viral on social media platforms, especially on twitter. It just happend days ago, years after the United Breaks Guitar case. Air France’s reaction was incorrect and too slow. Didn’t the aviation industry learn anything about the case in Chicago?
I think it’s even more weird that Air France didn’t react correct, because Air France is part of the Air France-KLM group. KLM is considered to be one of the best performing companies on social media. Why did the other side of the company not know how te handle in this case.
What do you think? Why didn’t they learn anything frow the past and is there a way in which airliners can reactie properly on this kinds of events?
http://jayharishshah.blogspot.sg/2013/10/one-night-in-paris.html
