How Covid-19 speeded the digital revolution

15

September

2021

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The world has been up-side-down since Covid-19 started almost one and a half years ago. To control the pandemic, having almost no personal contact and interaction became the “new normal”. The government demanded a lockdown, events got cancelled, schools were closed and companies introduced remote working.

Because of the “new normal”, companies had to rethink aspects of their business as consumers now mainly had to rely on online channels. And companies had to respond accordingly. This led to an exponential increase in new digital technologies and a digital transformation in many different sectors. Companies that were affected by the lockdown had to think in the digital direction to stay competitive in this new business environment. But also digital companies quickly developed and expanded with new digital services that helped to reduce face-to-face interactions. Examples of these digital technologies are delivery services, video conferencing services and cloud computing.

The pandemic arrived so unexpectedly. Since it affected millions of companies – or should we say almost the whole business world – so quickly and severely, companies also quickly had to respond with digital transformations. Research shows that due to Covid-19, the adoption of digital technologies is increased in speed by several years. According to McKinsey, the digitization of customer and supply-chain interactions and of their internal operations have accelerated by three to four years. In addition, the share of digital-enabled products in their portfolios has increased speed by seven years.

The same research also found that most of these digital transformations are there to last – even when everything goes back to the “old normal”. Changes that happened because of Covid-19, such as remote working and changing customer needs, are believed to stick as the pandemic evolves. And this of course has important implications for businesses. What do you think this means for businesses?

You can read the articles in the sources for more information and the other results of the McKinsey survey.

Sources:

https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever

https://www2.deloitte.com/us/en/insights/topics/digital-transformation/digital-transformation-COVID-19.html

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E-health: hype or revolution?

7

October

2016

5/5 (1) In a couple years healthcare will change revolutionary. Big hospitals will disappear. At least, that is what the Dutch minister Edith Schippers and State Secretary Martin van Rijn claim. Apart from new medical complaints like ‘tablet-neck’, ‘iPad-wrist’, ‘WhatsApp-thumb’ and ‘selfie-elbow’, there is another development going on which is called e-health. E-health is explained as the use of technology to support or improve health and healthcare. As a consequence of e-health, patients will be able to control their health and there are more advantages.

 

Advantages

First of all, healthcare will be closer to patients as e-health provides solutions like an online patient portal where they can make appointments, see their research results and medical and medication information. They can also e-mail questions to their doctor or nurse. Secondly, e-health will reduce costs. This is as a result of the first advantage. Because of the quicker access to your medical information and easier contact with doctors, it will save a lot of time and visits to the hospital. Thirdly, it will be easier for patients to monitor their health themselves and therefore be more independent.

 

Drawbacks

E- health will stimulate the use of smartphones and other electronic devices, whereas this causes medical complaints as mentioned in the introduction. For this reason, it might be better to put smartphones away more often and just enjoy the ‘real’ world. Secondly, only 16% of the patients are using these new possibility of requesting their medicines online and solely 3% asks questions online according to the e-health Monitor 2016 of research institutions Nictiz and Nivel. So a lot of patients are not even able to find their ‘digital doctor’ and the ones that do find the new online possibilities say it’s not user friendly.

Furthermore, it will be dangerous for the health of patients if digital records are transferred in a bad way, like medication overviews which are not up to date. There is a serious problem here, because the computer systems are not connecting to one another. Lastly, the digital healthcare market is a growing market where billions are circulating, however it is not even sure if e-health is really going to improve healthcare and make it cheaper.

 

Concluding, there has to be done a lot more of testing and research regarding e-health before it will become a real revolution instead of a hype.

 

Sources:

Zorgvisie. (2016). Zorgvisie – E-health dossier. [online] Available at: https://www.zorgvisie.nl/home/dossiers/e-health/ [Accessed 5 Oct. 2016].

Nos.nl. (2016). ‘Zo’n e-consult vind ik het handigste dat er is’. [online] Available at: http://nos.nl/artikel/2126626-zo-n-e-consult-vind-ik-het-handigste-dat-er-is.html [Accessed 5 Oct. 2016].

Haks, K. (2016). Smartphonestress. FysioPraxis, (9), p.3.

Nos.nl. (2016). E-health: hype of zorgrevolutie?. [online] Available at: http://nos.nl/nieuwsuur/artikel/2114269-e-health-hype-of-zorgrevolutie.html [Accessed 5 Oct. 2016].

Ad.nl. (2016). Patiënt komt niet bij digidokter. [online] Available at: http://www.ad.nl/dossier-nieuws/patient-komt-niet-bij-digidokter~ae12f17e/ [Accessed 7 Oct. 2016].

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Technology of the Week – Electronic Markets: Forex & Bitcoin

6

October

2016

No ratings yet. Video link: https://www.youtube.com/watch?v=WuxBKOROjKU&feature=youtu.be

 

Looking into history, the very first sight of electronic markets appeared in 1970 with the creation of the single-source electronic sales channels; linked customers to the products of the single vendor owning the market channel. Since then, the electronic have changed dramatically thanks to new technologies but their primary function as remained the one of traditional markets, namely matching buyers and sellers, enforcing contracts and providing a price mechanism. The advances in IT have greatly reduce both the time and the cost of these exchanges between both sides of the market. Named electronic communication effect, it affected almost all businesses in a profound and lasting manner.

 

In our ‘Technology of the Week’ video, we decided to focus on a special category of electronic markets with very defining characteristics: currency exchange markets. We looked into the most common and used one, Forex, as well as a relatively new but promising one, the crypto-currency exchange, focusing on bitcoins.

 

Forex, or the Foreign Exchange Market deals with currencies of other countries. All trading takes place on the over-the-counter market, a non-transparent and decentralized market open all day long on weekdays.  

 

Cryptocurrencies arose in 2009, as a reaction to the 2008 financial crisis. They are a generic name that covers all types of currencies that are not operated by a central bank. Encryption techniques are used to regulate the generation of units of these currencies and verify the transfer of funds using them. Satoshi Nakamoto invented the bitcoin, the most popular cryptocurrency at the moment, with the idea of cutting the middleman from the process while still offering a secure and effortless currency. A digital wallet is needed to store bitcoins while transactions are verified by digital signature and blockchain. The blockchain technology is basically an online ledger that records all transactions and is open to everyone. It is worth mentioning that despite all benefits offered by greater privacy, bitcoins have helped criminals and terrorists transact online.

 

The PEST analysis shows that the environments in which both markets operate are subjected to different influences. At the political level, the main difference is the regulation. Forex is governmentally regulated which provides a safety net to traders while Bitcoin markets are much less protected. The economic landscape has a direct influence on Forex, while bitcoins are much more volatile and rely on speculation theories. Regarding social factors, the anonymity of bitcoin traders is differentiating this market greatly from Forex, where all traders are personally identified. On the technological side, the technologies behind both markets are rather similar, the only difference being in the density of players and integration of back-and front-end.

 

Summarizing the findings, Forex has the benefits of being regulated, and hence safer, having a relatively low volatility while still allowing informed traders to make profits. When it comes to the bitcoin market, privacy, low costs, and high availability are its great advantages.

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Away with M.E. Porter! Data is revolutionizing Business Strategy.

6

October

2016

4.67/5 (6) Michael Porter, professor at Havard Business School, is of course a widely acknowledged business strategist. Not rarely did we come across his philosophies in our books, is he cited in studies or are whole businesses based on his theories. In this blog I am going to argue that the assumptions on which these theories are based are no longer valid and that a new way of thinking about business is in place.

Let us start with a little history about business strategy. One of the first accepted business strategy theories came from Bruce Henderson, the founder of BCG. He stated that by concentrating a large mass against a weakness a competitive advantage could be achieved. Basically by overwhelming the ‘enemy’ while making use of economies of scale. It was the introduction of incorporating military strategies into doing business. Porter partially agreed to this theory and improved it by adding the idea of the value chain. Companies could not be seen as one entity but as a sequence of steps, getting from a raw material to a finished product. So while trying to create a large mass, the efficiency and costs of these steps where critical in achieving a competitive advantage.

One of the biggest aspects of a value chain are the transaction costs, consisting mainly of the costs of processing information and the costs of communication. As we all know, the costs of both aspects have tremendously decreased since the increase in computing power and the rise of the internet. Because of this change it is more difficult to achieve a competitive advantage within a companies’ value chain. Companies started to break up the value chain or started to ‘attack’ other companies at certain steps within their value chain. For example, the way encyclopedias were sold. Most of the costs went to the salesman, but when the CD-ROM and the internet entered our world it became much cheaper to sell and distribute them. An even more interesting change in the value chain of encyclopedias is actually the way they are produced. When we entered the Web. 2.0 era, it turned out that thousands of people could make the whole production layer of the value chain of conventional encyclopedia’s obsolete. Obviously, I am referring to Wikipedia.  Screenshot 2016-10-06 16.44.11

Figure 1: Value chains become dynamic.

Screenshot 2016-10-06 16.45.33

Figure 2: Phases of the ‘digital revolution’

Right now, as we are entering the third information era Web 3.0, another revision of business strategy is needed. More and more devices are connected to the internet and all these devices gather data. This results in an enormous growth of the amount of data that is available now. When studied in combination with data from different devices and places, new patterns and discoveries are waiting for us. To get an idea of the impact this could have, you can think of for example the mapping of a human genome. In the year 2000 the first human genome was mapped and it took researchers 200 million dollar and ten years to do. The cost of doing this in 2017 is expected to drop below $100, – in a fraction of the time, which opens up the possibility for this technology to go commercial. Every doctor will map your genome to take lessons from it. When all this genome data is combined with the information from devices like medical sensors in hospitals or our phones, opportunities open up to do discoveries and find patterns that are unprecedented.Screenshot 2016-10-06 16.47.00

Figure 3. World’s stock of data

But, there is a problem here. Different institutions, corporations and organizations need to access each other’s information in order to leverage the potential of all this data and create new businesses from it. However, for many organizations today, data is where companies are still getting their competitive advantage from. It looks like this unstoppable improvement of technology is driving the way we think about doing business away, and with that the conventional way in which business strategy is formulated.

Transaction costs are diminishing that essentially held businesses together, value chains are changing drastically like in the Wikipedia example and it looks like leveraging the potential of sharing information across companies and institutions is becoming the new way of getting a competitive advantage. I have no clue to what form of doing business we are heading, but I do know that we live in a different time then when Porter formulated his theory and we are going to have a very exciting transformation.

 

Joep Beliën

 

This blog is a summary and own interpretation of a TED talk of Philip Evans: How data will transform business.

National Human Genome Research Institute (NHGRI). (2016). DNA Sequencing Costs: Data. [online] Available at: https://www.genome.gov/sequencingcostsdata/ [Accessed 6 Oct. 2016].

SEIER CAPITAL. (2016). How Big Data Could Change Your Business Strategy – SEIER CAPITAL. [online] Available at: http://www.seiercapital.com/disruptive-business-how-big-data-could-change-your-business-strategy/ [Accessed 6 Oct. 2016].

McGuire, T., Manyika, J. and Chui, M. (2016). Why Big Data is the new competitive advantage •. [online] Iveybusinessjournal.com. Available at: http://iveybusinessjournal.com/publication/why-big-data-is-the-new-competitive-advantage/ [Accessed 6 Oct. 2016].

TED, (2015). How Data Will Transform Business. [ video] Available at: http://www.ted.com/talks/philip_evans_how_data_will_transform_business [Accessed 5 Oct. 2016].

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